Crossroads Obgyn And Wellness PA - Houston, Texas

Estenna Markham

Today was my second virtual visit with Dr. Sims. She is an absolutely amazing person!!! She is passionate, energetic and knowledgeable. She's thorough and very meticulous about what strategy works for you individually and your available options. She listens, comforts and make recommendations accordingly. I am so appreciative to have found her and her awesome supportive staff. A very special thanks to all of you!! Keep doing what you do best! I look forward to meeting you all when I get to come in to the office. 🙂

Natalie Frederickson

This practice operates out of its ability to make money off of its patients. They make you pay up front for your visit- and since I was a new patient, they notified me mere hours ahead of my appointment that I had to pay in full- which is $500 for a VIRTUAL visit. I would have canceled but if you do so under 24 hours you have to pay $100 anyway. Insane. I just needed my annual, but they make you have an extremely expensive 6 minute virtual visit first…to then the doctor told me that she isn’t looking to do annual visits anymore but will make an exception for me. She orders a bunch of lab tests then says I have to have a separate virtual visit to go over results THEN have my annual. I asked why go through all of that if we can code my annual visit to include both follow up and exam. Her response was “practices that do that are basically doing the service for free”. Just a really bad look. Only in it for the money.

They also tell you to block two hours in case she is running late….for a 6 minute virtual visit, which is also terrible to overbook that bad and if I had to cancel get charged $100. I ended up waiting an hour to be seen….

Following my visit, since I clearly overpaid before my insurance kicked in- you are supposed to get a refund. However, I have left several messages in the portal and got no response. I called and was told I need to get them an EOB in order to move the process along to get my money back. That is NOT my job and it shouldn’t take this long to get the patient back their own money.

Prior to the visit you get bombarded with calls/emails/forms/platforms to complete modules. Over information and over-complication which was also poorly put together.

I got a bad feeling from the way this practice operates and now I know why. Do not recommend.

Lindsey Spinuzzi

I'm changing my review from 5 to 1 star. After three virtual visits and one in-person visit, I realize that I had every reason to be skeptical about the virtual platform. The portal and the website do not interface - I ended up overpaying $160 in "co-pay estimates" because of this problem. I was told multiple times that the "credit" would apply to future care, but that never happened. At my request, I was refunded when I left the practice.

Crossroads is severely lacking in administrative staff. I agree with other reviewers (check yelp for real reviews) that the physical office is sketchy. The door was locked when I arrived, the inside is outdated. It was uncomfortable to be the only person in the office with the doctor.

It is worth noting that I never would have written these reviews on my own. I was "asked" [told] by Crossroads to write a review in order to "end" my first virtual appointment.

I had high hopes for this practice, but it was not the right fit for me.

Original Post [I was skeptical about the mixed platform visits (virtual and in-person), but my virtual consultation was great. Dr. Sims is so personable! All of my questions were answered, and we decided on a wellness plan that I am very comfortable with. Definitely recommend!]

Manuela Santos

Dr. Sims is the kind of doctor that I have been looking for the past 10 years. She listened to all my concerns, and answered all of my questions. She is dedicated to investigating every issue in a holistic way. She doesn't hold any information or available resources.

Lindsey Bunting

Terrible in multiple ways including availability for new patient appointment, communication about offered services beforehand, and so many phone calls about paying a copay. After my new patient appointment, clearly this was a terrible fit, and now they are chasing me to pay the copay which is RIDICULOUS because zero medical services were rendered. I’m going to fight the claim it’s completely inappropriate to charge me or my insurance. Do not go here.

Rachell Holman-Hinojosa

WOW!! i have never felt more heard and gotten from a doctor's visit. I have only had my first intake visit with Dr. Kourtney, and I'm already a big fan and in love with her and the way she practices. It was everything i was looking for and more!! I feel such a great experience of partnership and support. For the first time in years, feel that i can trust the person i am looking to for medical and health care.

Krystel Grauvogl

Dr. Sims takes the time to listen, and when she goes over my lab results she is very thorough. I like that she was able to make personalized recommendations for vitamins and supplements based on my lab results. I also like that she is able to offer guidance on dietary modifications because of her certification in functional medicine, and provided me with a food protocol.

Isabel Ramos

My first appointment with Dr. Sims was so encouraging! After unsatisfactory experiences with previous physicians, I am really looking forward to working with her and following the care plan she explained to me. 🙂